Shipping policy

⚓ Shipping Policy – MarineQuest Supply

Overview

MarineQuest Supply is an online-only marine and outdoor supply store serving customers throughout the United States. We ship marine parts, boating equipment, fishing gear, outdoor equipment, and accessories using established carriers and shipping services.

Shipping availability, costs, and delivery estimates are displayed at checkout based on the products and destination.

Order Processing

  • Most orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays are processed the next business day.
  • Processing times may occasionally be longer during peak seasons, product availability issues, or manufacturer/distributor delays.
  • Some products may ship directly from a manufacturer or distributor and may have different processing times.

Shipping Methods

Depending on the product, destination, size, and weight, orders may be shipped using carriers such as:

  • UPS
  • FedEx
  • USPS
  • Freight carriers for oversized or heavy items

The available shipping options and applicable charges are displayed at checkout.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

  • Product weight and dimensions
  • Shipping destination
  • Shipping method selected
  • Oversized or freight requirements

Some oversized or specialty items may require additional shipping charges. If additional shipping charges are necessary, MarineQuest Supply will contact the customer before processing the order.

Delivery Estimates

Typical delivery times after an order has shipped are:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–3 business days, when available
  • Freight shipping: 5–10 business days or longer

Delivery estimates are provided as estimates and may vary due to carrier delays, weather, holidays, supply issues, or other circumstances outside our control.

Freight & Oversized Items

Certain marine products, including large equipment, engines, hardware, or bulky items, may require freight shipping.

For freight shipments:

  • A valid phone number may be required for delivery scheduling.
  • Delivery may be made curbside or to an accessible delivery location.
  • Additional fees may apply for residential, liftgate, or other special delivery services.
  • Customers should inspect freight shipments upon delivery and report any visible damage as soon as possible.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided with your order.

Carrier tracking information may take 24–48 hours to become active after shipment.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or you receive an incorrect item:

  • Contact MarineQuest Supply as soon as possible, preferably within 48 hours of delivery.
  • Provide photos of the product, packaging, shipping label, and any visible damage.
  • Keep the original packaging and shipping materials until the issue has been resolved.

We will work with you to determine the appropriate resolution, which may include a replacement, refund, or carrier claim when applicable.

Shipping Delays

MarineQuest Supply works to process and ship orders as quickly as possible. Delivery dates are estimates and may be affected by:

  • Severe weather
  • Carrier delays
  • Holidays
  • Supply chain disruptions
  • Manufacturer or distributor backorders
  • Incorrect or incomplete shipping information

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order must be reshipped because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.

Shipping Destinations

MarineQuest Supply currently ships to addresses within the United States.

International shipping is not currently available unless specifically arranged with MarineQuest Supply before purchase.

Contact Information

For questions regarding shipping, delivery, or an order, please contact:

MarineQuest Supply
Vero Beach, Florida, USA
Email: marinequestsupply@gmail.com
Phone: (772) 267-8573

We are happy to assist with questions about products, orders, shipping, and delivery.